FAQ

Placing bets is easy at Betzillo. Make sure you’re logged in to your Betzillo account and then pick a sport and a subsequent event from the menu. When you have done this, you simply click on the odds of the selection you want. This will then be added to your slip, select the stake and then click the button saying ‘SUBMIT’ to confirm your bet. Before submitting your bet, you must acknowledge any changes in odds by checking the appropriate box. This ensures you are aware of the odds at the time of placing your bet. If you are having issues placing your bet, please contact our Customer Support team.

Once a bet is placed, it can’t be cancelled. Please be very careful when placing bets. Many bets will have cash out options available should you wish to cash-out.

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We offer the following bet types:

• Single – A bet containing only one betting object.
• Combi/Multiple/Combo/Combination/Accumulator – Bets containing several objects with all the odds multiplied between each other. All objects involved are required to win for the bet to be a winner (e.g. Doubles, Trebles, 4folds, etc.).
• System – A system of several bets built on multiple combinations out of the objects picked for the system. In a system bet it is not required that all objects win to collect the winnings.

We settle bets in the shortest time possible. Most winning bets are settled within 15 minutes of the results being final.

However, it is possible for some bets to take a little longer. To ensure that bets are settled correctly, we always settle them according to the official match report provided by the organization in charge of the event.

Bet History provides a detailed record of your betting activity over a specified period. It includes information on the date of the bet, the type of bet, the event you bet on, the outcome of the bet, and the amount won, lost, cashed out, etc. To see your bets history, you have to go to ‘My Bets’ found near the ‘Bet Slip’, scroll down to the bottom of the Open Bets list and click on full Bet History.

Open Bets show all the wagers you've made that are still active and unsettled, meaning the events you’ve bet on are either upcoming or ongoing. To view your open bets, click the green bet slip icon on the right side of the screen. Your bets will be displayed under ‘My Bets’ at the top of the screen

In the unlikely event your bet is settled incorrectly we will investigate that matter and take the necessary action.

All winnings are paid once the event has ended and bet settlement has been completed. We strive to do this in the absolute shortest time possible.

E-Sports, also called electronic sports, is betting on competitive video gaming. Usually, such games as Counter Strike Go, Dota 2, League of Legends and many others.

In some rare occurrences, Betzillo reserves the right, when deemed necessary, to declare a bet void, totally or partly, if it is obvious that:

• The result of an event becomes publicly known before the end of the event.
• Bets have been offered, placed and/or accepted due to an error.
• An obvious misprint with the odds or with the bet in general has been done.

We can assure you that this does not happen very often. What happens to my bet if an event is postponed or abandoned?

Please check Sportsbook rules as rules differ from one sport to another.

Click on the 'Starting Soon' button to filter events by sport and time/day. Alternatively, you can select a specific sport and competition you'd like to bet on. This will show you all upcoming events in order of their start time.

If a canceled event is part of a multi/accumulator bet, the canceled event will be voided, leaving the remaining selections to stand as the final bet, but with updated/recalculated odds.

If all events within a multi/accumulator bet have been canceled, then your stake of the bet will be refunded.

The "Cash Out" feature is an option that allows you to settle a bet before the conclusion of the event on which you have wagered. This feature gives you more control over your bets and can be used to secure a profit or minimize a loss depending on the status of the event. You can access Cash Out feature via Open Bet and via Bets History. When you click on Cash Out button you will need to confirm your choice in order to cash out a given amount. Please note that after a confirmation it cannot be reversed. In your Bet History you can select Open bets only and click on Cash Out offer to see the actual amount you can cash out, which will be displayed accordingly. Please note that if you click on Cashout X amount from Full bets history there will not be a confirmation pop-up, so please proceed with caution.

Ensure you're logged in, then choose the match you want to watch and click on the ‘Live Streaming’ icon.