Sportsbook FAQ

How do I place a bet?

Placing a bet on Betzillo is easy:

  1. Log in to your Betzillo account.

  2. Select a sport and an event from the menu.

  3. Click on the odds of your chosen selection—this adds it to your bet slip.

  4. Enter your stake and click "PLACE BET" to confirm.

If your bet wasn’t placed due to an odds change, adjust the "Odds Settings" at the bottom of the bet slip. For further issues, contact Customer Support.

Can I cancel a bet?

No, once a bet is placed, it cannot be cancelled. However, you may have the option to cash out depending on the market.

What is the minimum bet?

The minimum bet is A$0.10.

When will my bet be settled?

Most bets are settled within 15 minutes of the final result. Some may take longer as we follow official match reports before confirming results.

What types of bets can I place?

Betzillo offers the following bet types:

  • Single – A bet on a single outcome.

  • Multi – A bet with multiple selections; all must win for the bet to be successful. (e.g., Doubles, Trebles, 4-folds, etc.)

  • System – A combination of multiple bets, allowing for partial wins even if not all selections are correct.

Where can I find my Bet History?

Your Bet History tracks all bets placed, including wins, losses, and cashouts.

  1. Click "My Bets" (top left, next to the Favourites icon).

  2. Browse all bets or filter by status (e.g., Open Bets, Won, Lost).

How do I see my open bets?
  1. Click "My Bets" (top left, next to the Favourites icon).

  2. Select the Open Bets tab to view all active bets.

My bet was settled incorrectly. What can I do?

If your bet was settled incorrectly, we will investigate the matter and take the necessary action. Please contact Customer Support for assistance.

When will I receive my winnings?

Winnings are credited to your account once the event has ended and the bet has been settled. We aim to process this as quickly as possible.

What is E-Sports?

E-Sports (electronic sports) refers to betting on competitive video gaming, including games like Counter-Strike: GO, Dota 2, League of Legends, and more.

What is a Voided Bet?

A voided bet means your stake has been refunded. This can happen for various reasons, such as:

  • The event result becomes publicly known before it officially ends.

  • A bet was placed, offered, or accepted due to an error.

  • A clear misprint occurred in the odds or bet details.

We strive to prevent such occurrences, but voided bets are sometimes necessary to ensure fairness.

What happens to my bet if an event is postponed or abandoned?

Rules vary depending on the sport. Please refer to the Sportsbook Terms & Conditions for specific details.

Where can I see games/events starting soon?

On the Sportsbook page, scroll down to find:

  1. Popular events

  2. Live games

  3. Upcoming matches (showing events starting soon)

What Happens if One of the Selections in My Combo is Voided or Cancelled?

If one of the bets in your combo (parlay) is voided or cancelled, that specific "leg" will be removed from the bet. But don’t worry—your combo bet still stands! The total odds will simply be recalculated based on the remaining selections.

Example:

Let’s say you place a four-leg combo, with each leg having odds of 2.0:

  • Team 1 (2.0)

  • Team 2 (2.0)

  • Team 3 (2.0)

  • Team 4 (2.0)

Total odds calculation:

2.0 × 2.0 × 2.0 × 2.0 = 16.0

Now, if the match involving Team 2 is cancelled, its odds are adjusted to 1.0, meaning it is effectively removed from the combo.

Updated total odds:

2.0 × 2.0 × 2.0 = 8.0

Your bet remains active with the updated odds.

How do I Cash Out my bet?

The Cash Out feature allows you to settle a bet before the event concludes. This gives you more control over your wagers, enabling you to either secure a profit or minimize a loss depending on the event’s progress.

To Cash Out your bet, follow these steps:

  1. Click "My Bets" (located at the top left, next to the Favourites icon).

  2. Select the Open Bets tab to view all active bets.

Important Notes:

  • Cash Out availability is not guaranteed—some bets may not have this option.

  • If Cash Out is available, a button will appear at the bottom of the bet slip, displaying the amount you can cash out.

  • After clicking the Cash Out button, a message will appear confirming:
    "By pressing 'Cash Out', the bet will be settled, and X$ will be credited to your account."

  • To finalize, press the Cash Out button again.

Please note: Once confirmed, Cash Out cannot be reversed. Proceed with caution.