FAQ

The $10 free welcome bonus is offered by Betzillo to all its new players. To claim this bonus, simply head over to the rewards section on the top right-hand side of the website and click "Claim Now!"

All bonuses offered have a wagering requirement of 40x the bonus amount, unless otherwise specified by Betzillo.

You will not be able to withdraw until the wagering requirements of an active bonus have been completed, or you can choose to forfeit the bonus. If you forfeit a bonus, the bonus money and any accumulated winnings will be removed as well.

You can play any pokies on Betzillo, which contributes 100% towards bonus wagering requirements. Table games and live games contribute 3%.

To check your bonus wagering status, simply head to the rewards section of Betzillo and view the “remaining wagering requirements” under your active bonus.

Ensure that the terms and conditions of the bonus offer, such as the minimum deposit amount and the period during which the deposit needed to be made, have been met. You must also ensure that you claimed the bonus offer through the rewards section.

If you wish to remove an active bonus, head to the rewards section in Betzillo. Under your active bonus, you will see an option to cancel it. Please note that if you do this, you will forfeit your remaining bonus and any accumulated winnings.

1. Once logged into your Betzillo casino account, click on the “Cashier” button and select “Deposit.”
2. A list will show what deposit methods are available for you to use.
3. Select the method you wish to use.
4. Follow the simple and easy steps of the method you choose to deposit with.

We accept the following payment methods:

• Credit Cards
• Crypto

You can see your deposit history by clicking on your profile at the top right-hand corner of the Betzillo site. There, you will be able to access your transaction history.

Extra security checks and communication between banks can sometimes delay your deposit from reflecting in your playing balance immediately. If the funds have already been taken from your bank account, the deposit should be credited to your balance shortly. If our bank does not receive confirmation within 7 working days, the deposit will be declined, and the payment will be returned to your bank account.

When you want to make a withdrawal, click on your profile to access your account details. Choose the cashout method and fill out the short form. Click on “Withdraw” and your request will be sent for processing.

Withdrawal requests are processed within 24 hours from the time of request. During this time, you may cancel your request. To do so, click on your profile and go to your “Withdrawals” section on Betzillo's website. If the request is still pending, you will see the option to cancel.

Once the withdrawal has gone from pending to processed, the funds are on their way! Kindly note this can take 24 hours to appear in your bank account.

Your personal details must be correct to receive your money within the stated timeframes. If incorrect details are entered, the funds will bounce back to us, and we will advise you to request them again with the correct information. Please note that this can take up to 7 days, as we must wait for the bank to return the funds.

If 5 working days have passed and you have not received your withdrawal, it’s possible that incorrect banking information was entered. In this case, kindly contact Betzillo’s support team, attaching a copy of your bank statement so we can verify the details.

To reset your password, go to the login page and click on “Reset password.” Enter your email to receive a reset password link.

Press the Help button (?) in any game to learn how to play. This will provide detailed instructions and explanations on how to play the game, prize amounts, and odds.

Internet and connection errors can sometimes occur. If you received an error while playing, do not worry. Betzillo’s system is designed to continue playing through any round despite disruptions, and any winnings will be credited to your balance

If you feel there is a discrepancy between the game result and your winnings, please contact our Live Chat or reach us through our Live Chat widget. It's important to provide a brief description of the issue you experienced along with the exact date and time to assist us in investigating.