Privacy Policy of Betzillo

General

The Privacy Policy of Digibrite SRL outlines how the company handles customer personal data provided to establish and manage their relationship with us. Digibrite SRL collects and processes all information and data provided by any means, securely storing them based on this Privacy Policy's rules.

By using any website associated with Digibrite SRL, you acknowledge and confirm your consent to the usage of personal data as described in this Privacy Policy. If you disagree with any statement in this document, you should stop using Digibrite SRL services. Collecting customer personal data is necessary for providing our services and complying with legal obligations. It is also essential for enforcing our contractual agreements and is in our legitimate interest. The English version of the policies is the original and primary version that users should rely on.

What We Collect

When a customer visits our websites, the system automatically collects information generated by the visitor's browser and temporarily stores them in log files, including but not limited to:

  • The IP address of the requesting computer

  • The date and time

  • The operating system

  • The browser used by the customer

    • The log files may contain IP addresses that allow the identification of a customer. Such collection is necessary for performing our services, optimizing the website, and identifying dysfunctions and abuse of Digibrite SRL services.

During the registration process, Digibrite SRL collects customers’ personal data, including but not limited to:

  • First name and last name

  • Gender

  • Complete address

  • Date of birth

  • A valid email address

  • Username and password

  • Personal security question and answer

    • Customers may be requested at any time and in line with applicable laws and regulations, particularly those preventing money laundering and the financing of terrorism, to submit further documents to verify their identity and enable security checks, such as a copy of a valid ID issued by a competent authority (e.g., passport, personal identity card, driver's license) and a utility bill (e.g., gas, electricity, or a lease contract).

After registration, customers can change their personal data anytime (with the exception of surname, first name, date of birth, country, and username/nickname).

Every customer must update their personal data without delay once the information provided to Digibrite SRL is no longer correct or is incomplete.

The collection of such data is required for us to provide our services to the customer. Verifying customers’ age and identity is necessary for complying with legal obligations.

If a customer deposits funds into their personal Digibrite SRL account by card, the processing of the following additional personal data is required:

  • First name and last name of cardholder

  • Name of credit card company

  • Credit card number

  • Expiry date of credit card, CVC code, and password

    • If a customer wants to transfer winnings into their bank account, the following personal data must be collected:

  • Name and surname of account holder

  • Name of bank

  • IBAN

  • SWIFT code

    • Digibrite SRL processes information collected by cookies, log files, clear gifs, and/or third-party support to create customer profiles. A profile contains information on individual customers, including preferences concerning their activities. This information is related to customers’ personal and identifiable data and is used to provide and improve our services to the customer's benefit.

Profiles are also used to tailor each customer's experience on our websites and to provide specific marketing information. Digibrite SRL uses log files, including IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks, to analyze trends for site administration, track customer movements on the site, and gather usable information. IP addresses are related to providing web-based services with personally identifiable information. The collection of such data is required for us to provide our services to the customer. Digibrite SRL stores communication with customers, including requests for information or customer support via email, the website, or other means of communication. These records are used for training and security purposes.

1. a) Transaction Data Storage Policy: In addition to complying with all record retention provisions under Applicable Law and subject to PCI Standards, Digibrite SRL shall retain legible copies of Data for a minimum period of eighteen (18) months from the date of each transaction.

1. b) Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services.

In accordance with the recommendations of the Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.

2. Payment Card Data Policy: Digibrite SRL shall not store player card details and is fully compliant with the rules set out by the PCI.

If you have any questions or concerns relating to our Privacy Policy, you can contact us via email at [email protected].

Responsible Gambling at Betzillo.com

Betzillo is committed to endorsing responsible wagering among its customers, promoting awareness of problem gambling, and improving prevention, intervention, and treatment.

Betzillo's Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and promoting responsible gambling practices.

Betzillo supports online gamblers by offering a wide range of games and entertainment. We also take responsibility for our product lineup. Betzillo aims to provide the world's safest and most innovative gaming platform for adults. Our clear and safe products allow each user to play within their financial means and receive the highest quality service. Integrity, fairness, and reliability are the guiding principles of Betzillo's work. It is, therefore, essential that Betzillo avoids and reduces problems arising from participation in gambling, particularly in cases of excessive play. At the same time, it is important to respect the rights of those who gamble reasonably as a means of entertainment.

Responsible Gaming at Betzillo is based on three fundamental principles:

  1. Player Security

  2. Game Security

  3. Protection Against Gaming Addiction

    4. Together with research institutes, associations, and therapy institutions, we work to create a responsible, secure, and reliable framework for online gaming.

Player Security

We prioritize the security of our players. This includes prohibiting minors from participating in games, protecting privacy, and ensuring responsible processing of personal data and payments. The fairness and randomness of our products are closely monitored by independent organizations. Our marketing communication is designed to protect players by making only realistic promises.

Most users engage in sports betting, casino games, and other gaming offers in moderation for entertainment. However, certain habits and behaviors, like gambling, can develop into addiction for some and cause problems. Betzillo prohibits clients with gaming addiction from further participation and provides them with contacts for professional advice and support.

Self-responsibility is the most sustainable form of prevention.

Betzillo promotes the principle that the final decision and responsibility on whether to play and how much money to spend lies with the customer. We assist customers by providing transparent products, full information, and a clear line of conduct.

Protection of Minors

Betzillo does not allow minors (persons under the age of 18) to participate in games and make bets. Confirmation of age is a mandatory requirement during registration. We take the protection of minors seriously and rely on the support of parents and caregivers to keep account access information secure. We recommend installing filter software to restrict access to inappropriate internet resources for children and teenagers.

Responsibility Towards Problem

Betzillo offers various games and bets for entertainment while also providing support and tools for maintaining a secure environment, considering associated risks. Customers who struggle to assess risks or recognize their limits, or who suffer from gambling addiction, are not able to responsibly enjoy our products. Betzillo takes responsibility by blocking their access to our products for their protection.

Get Informed about the Main Issues

Most people gamble for pleasure, within their financial capacity. However, for a small percentage, gambling is a serious issue.

What is Problematic Gambling Behavior?

Problematic gambling behavior interferes with a person’s life, work, financial position, or health. Long participation in games can lead to negative consequences. Pathological gambling dependence is recognized as a psychological disease, characterized by persistent and increasing involvement in gambling despite negative consequences.

Signs of Gambling Dependence:

    1. Obsession with gambling; all thoughts are about the game

    2. Increasing bet amounts over time

    3. Unsuccessful attempts to quit or control gambling

    4. Irritation and disappointment when limiting gambling

    5. Using gambling to escape problems or discomfort

    6. Chasing losses

    7. Lying about gambling behavior

    8. Committing illegal acts

    9. Damaging relationships

    10. Borrowing money to gamble

Rules for Responsible Gamblin

To enjoy gambling without anxiety:

    1. Play only when calm and focused.

    2. Take regular breaks.

    3. Set a monthly gambling budget and stick to it.

    4. Define a maximum winning limit and stop playing once reached.

    5. Set a loss limit and stick to it.

    6. Avoid gambling under the influence of alcohol or drugs.

    7. Avoid gambling when depressed.

Time-Out

Time-out allows you to take a short break from gambling. During the selected period (1 day, 3 days, 7 days, or 15 days), you cannot deposit funds or play, but you can withdraw any remaining balance. This block cannot be reversed during the period selected.

Self-Exclusion

For a longer break, you can choose self-exclusion, which keeps your Betzillo account closed for up to one year. The account will not be reopened unless you contact us.

For guidance and support on problem gambling, visit: